If you are a Steam user and have encountered Error Code 138, you are likely frustrated and eager to find a solution. This error can prevent you from accessing your games and can be quite a nuisance. Luckily, this article aims to provide you with a step-by-step troubleshooting guide and various solutions to fix Error Code 138 on Steam. By following these steps and implementing the solutions, you can get rid of this error and resume enjoying your favorite games on Steam.
Understanding Error Code 138: What It Means And Why It Occurs
Error code 138 on Steam is a common issue that users encounter while trying to connect to the Steam servers. This error typically indicates a problem with the network connection, preventing the Steam client from accessing the necessary resources.
Error code 138 can occur due to various reasons such as a weak or unstable internet connection, network congestion, firewall or antivirus software blocking the Steam client, outdated drivers or software, or corrupted Steam cache files.
When this error occurs, users may see a message stating “Failed to contact key server” or “Steam is having trouble connecting to the Steam servers.” This can be frustrating, especially for gamers who rely on Steam for their gaming needs.
Understanding the reasons behind error code 138 is crucial in finding the appropriate solutions. By following the troubleshooting steps and solutions outlined in this article, you can resolve error code 138 on Steam and get back to enjoying your favorite games without any interruptions.
Basic Troubleshooting Steps For Error Code 138 On Steam
When encountering Error Code 138 on Steam, it can often be resolved by following some basic troubleshooting steps. These steps are designed to address common issues that may be causing the error and can be easily performed by anyone experiencing the problem.
To begin, start by ensuring that your internet connection is stable and reliable. This can be done by checking your network settings and ensuring that you have a strong and uninterrupted internet connection. If the problem persists, try clearing the Steam cache and reinstalling the Steam client. This helps to refresh the system and clear any corrupt files that may be triggering the error.
Updating your drivers and software can also help to resolve Error Code 138. Outdated drivers or incompatible software may conflict with the Steam application, leading to errors. Therefore, it is important to keep all drivers and software up to date.
Adjusting the firewall and antivirus settings for Steam is another troubleshooting step worth considering. Sometimes, these security measures can interfere with the functioning of Steam, causing Error Code 138. By adjusting the settings accordingly, you can potentially resolve the issue.
If all else fails, it may be necessary to contact Steam support and seek further assistance. They have a dedicated team of experts who can provide personalized solutions to fix the error and get you back to enjoying your Steam games without any interruptions.
Checking Internet Connection And Network Settings
When encountering Error Code 138 on Steam, it is essential to check your internet connection and network settings. Poor network connectivity or incorrect network settings can often be a cause of this error.
To begin troubleshooting, ensure that you have a stable internet connection. If you are using a wireless network, try connecting your device directly to the modem/router using an Ethernet cable to rule out any potential WiFi-related issues.
Next, check if your network settings are configured correctly. Start by restarting your modem/router and allowing it a few minutes to fully reboot. Then, verify that your DNS settings are functioning correctly by using alternative DNS servers like Google DNS or OpenDNS. This can be done by accessing the Network and Sharing Center on your computer.
If the problem persists, you can also try resetting your TCP/IP stack, flushing DNS cache, and renewing IP configuration. Instructions on how to perform these steps can be found in the Windows Command Prompt or by searching online.
By ensuring a stable internet connection and checking your network settings, you will be taking important steps towards resolving Error Code 138 on Steam.
Clearing Steam Cache And Reinstalling The Steam Client
Clearing the Steam cache and reinstalling the Steam client is one of the most effective troubleshooting steps to fix Error Code 138. The Steam cache stores temporary files that can sometimes become corrupted, causing various issues, including Error Code 138. Reinstalling the Steam client ensures that you have the latest version installed and can help resolve any software conflicts.
To clear the Steam cache, follow these steps:
1. Close the Steam client and make sure it is not running in the background.
2. Press the Windows key + R on your keyboard to open the Run dialog box.
3. Type “%ProgramFiles(x86)%SteambinSteamService.exe” /flushconfig” (without quotes) and press Enter. This will clear the Steam cache.
4. Open the Steam installation folder (usually located at C:Program Files (x86)Steam) and delete all files and folders except for the SteamApps and Userdata folders.
5. Restart your computer and launch the Steam client.
If clearing the cache doesn’t resolve the issue, you can proceed with reinstalling the Steam client by following these steps:
1. Uninstall Steam from your computer by going to Control Panel > Programs > Uninstall a program.
2. Download the latest version of Steam from the official website.
3. Install Steam by running the downloaded installer.
4. Launch Steam and sign in with your account.
By clearing the Steam cache and reinstalling the client, you should be able to fix Error Code 138 and continue enjoying your gaming experience on Steam.
Updating Drivers And Software To Resolve Error Code 138
Updating drivers and software can often resolve Error Code 138 on Steam. Outdated or incompatible drivers and software can cause conflicts with the Steam client, leading to this error. Follow these steps to update your drivers and software:
1. Update Graphics Drivers: Visit the website of your graphics card manufacturer (e.g., Nvidia, AMD) and download the latest drivers compatible with your system. Install the drivers and restart your computer.
2. Update Windows: Make sure your operating system is up to date with the latest updates and patches. Press the Windows key, type “Windows Update,” and select “Check for updates.” Install any available updates and restart your computer.
3. Update Steam: Open the Steam client and click on “Steam” in the top-left corner. Select “Check for Steam Client Updates” and let the client update to the latest version.
4. Update Other Drivers: Visit the websites of your other hardware manufacturers (e.g., network adapter, sound card) and download the latest drivers for your specific hardware. Install the drivers and restart your computer.
By updating drivers and software, you can ensure that your system is compatible with the latest Steam client version, reducing the chances of encountering Error Code 138.
Adjusting Firewall And Antivirus Settings For Steam
Firewalls and antivirus software are designed to protect your computer from potential threats, but sometimes they can interfere with the proper functioning of Steam and trigger error code 138. In this section, we will explore the steps to adjust your firewall and antivirus settings to resolve this issue.
Firstly, check your firewall settings and ensure that Steam is allowed access to the internet. You can do this by navigating to your firewall settings and adding Steam to the list of exceptions or allowed programs.
Similarly, if you have antivirus software installed on your computer, it is essential to ensure that Steam and its associated files are not being blocked or flagged as harmful by the antivirus software. You may need to whitelist Steam’s executable files or its installation folder in your antivirus software settings.
If the issue persists, you can try temporarily disabling your firewall and antivirus software to determine if they are the root cause of error code 138. If the error disappears after disabling them, you can then re-enable them and contact the respective software’s support for assistance in configuring the settings to allow Steam access while maintaining optimal security.
Adjusting firewall and antivirus settings can often resolve error code 138 on Steam and allow you to enjoy your gaming experience without any interruptions.
Contacting Steam Support And Seeking Further Assistance
If all else fails and you are still experiencing Error Code 138 on Steam, it may be time to reach out to Steam Support for further assistance. Steam Support has a dedicated team of professionals who can help troubleshoot and resolve the issue you are facing.
Before reaching out to Steam Support, it is a good idea to gather as much information about the error as possible. Take note of when the error occurred, any error messages you received, and any troubleshooting steps you have already attempted. This information will help the support team better understand the issue and provide more targeted solutions.
To contact Steam Support, you can go to the official Steam website and navigate to the support section. From there, you can submit a ticket or access the community forums to seek assistance from other users who may have experienced similar problems.
Remember to be patient with Steam Support as they receive a large volume of queries daily. It may take some time to receive a response, but they will do their best to help you resolve Error Code 138 and get you back to enjoying your Steam games.
FAQs
1. What is Error Code 138 on Steam?
Error Code 138 on Steam is a common issue that occurs when the Steam client is unable to establish a stable connection with the Steam servers. It often manifests as a message stating “Error Code 138 – Steam Servers Too Busy” or similar.
2. What causes Error Code 138 on Steam?
There can be various causes for Error Code 138 on Steam. It can be due to server overload or maintenance, network connectivity issues, firewall or antivirus software blocking the Steam client, or corrupt Steam files. Additionally, incompatible or outdated drivers and software conflicts can also trigger this error.
3. How can I troubleshoot Error Code 138 on Steam?
To troubleshoot Error Code 138 on Steam, you can try several steps. Begin by checking the Steam server status to ensure it is not undergoing maintenance. Next, verify your network connection and ensure there are no restrictions from your ISP or firewall. Restart your router and computer, update your drivers, and temporarily disable your antivirus/firewall software. If the issue persists, verify the integrity of Steam files and reinstall Steam if necessary.
4. Are there any other solutions to fix Error Code 138 on Steam?
Yes, there are a few additional solutions you can try if the previous steps don’t resolve Error Code 138 on Steam. You can change your internet connection, switch to a wired connection if possible, or try using a VPN to bypass any potential network restrictions. Additionally, disabling any background applications or services that may interfere with Steam can help resolve the issue. Lastly, contacting Steam Support for further assistance is recommended if none of the above solutions work.
Final Verdict
In conclusion, encountering Error Code 138 on Steam can be frustrating, but there are several troubleshooting steps and solutions that can help resolve the issue. By ensuring a stable internet connection, updating the Steam client and drivers, disabling VPN or proxy, checking firewall settings, and verifying game files, users can effectively address the error code and enjoy uninterrupted gaming experiences on the platform.